Room Emergency Notes

Queen’s University

Room Emergency Notes

Who to Contact with Problem Situations

 1.       A room is double-booked

Although the division of work specifies that the OUR looks after academic room bookings and the JDUC looks after all other bookings, when a double-booking is encountered the users don’t necessarily know what category of booking theirs is – they just want the problem solved. Staff in either the OUR or the JDUC should be able to identify the correct room user and offer the other user an alternative. To find a solution call:

 77555 (the OUR), or 74594 (the OUR), or 32025 (the JDUC), or 32794 (the JDUC’s alternate number) or 74055 (the OUR’s alternate number) or 32101 (the OUR’s second alternate number which is usually staffed)

2.       There is a problem with the physical set-up  For any kind of physical problem, such as:

·         the cleanliness of a room

·         broken or missing furniture

·         burnt out lights

·         heating not functioning

call Fixit at 77301 or email to

 If the set up does not match your style of class presentation, you can also report that to fixit. However, the room is only reset once a day and other users do rearrange furniture.

 3.  There is an A/V problem

 For Emergency A/V problems: The AV emergency phone number is (53) 36744. Please report any classroom problems to this phone number. 

Fall/Winter Term:

Hours of operation are:            Mon.-Thurs.   8:15 a.m. to 5:00 p.m. and 6:00 p.m. to 8:00 p.m.

                                                 Friday   8:15 a.m. to 5:00 p.m.

Spring/Summer Term

Hours of operation are:            Mon.-Fri.       8:15 a.m. to 4:30 p.m. 

All AV equipment, i.e. slide projectors, screens, microphones TV's, VCR's data projectors etc. can be ordered from one phone number  32233. The ordering desk is staffed Mon.-Fri. from 8:30 a.m. to 4:30 p.m. 

room emergency notes.doc

Pam Marriott

September 12, 2003